Career & Learning
Manage Difficult Colleagues With Professionalism
Navigate workplace conflict calmly by setting boundaries and focusing on productive business outcomes.
3 lessons 30 minIntermediateBy Grace Oyelaran
What you will be able to do
- Frame complaints as work-focused feedback
- Document incidents for objective review
- Execute an escalation strategy appropriately
Gain the ability to stay composed during high-tension work interactions. You will walk away with a proven process for addressing problematic behaviour and documenting issues in a way that protects your professional reputation.
Lessons
- 01The Art of Professional Confrontation11 min · Free preview
- 02Documenting for Your Protection9 min
- 03Knowing When to Escalate10 min
Practice tool included
Conversation Script
Turn a niggle into a script: the ask, your one sentence, what to say when it sharpens, and how to repair after.
Preview the tool